GETTING HELP

Recognize that Knowledge Link is serving multiple communities. Properly identifying your type of problem can get you to right people with the right tools to assist you.

I can't log into Knowledge Link using my PennKey.

Go to the PennKey site and the Test Your PennKey link to verify your PennKey and Password. If you were successfully authenticated, then contact the Knowledge Link administrator to verify that you are active in they system.

I can log into Knowledge Link just fine, but can't see the training I need to complete.

First make sure your training isn't in another role (such as Manager or Nurse). If you still can't find the training, then contact the Knowledge Link administrator.

I see my training but it won't load properly in order for me to view it.

First check to see if you meet all the minimum requirements necessary to view training within Knowledge Link. Please make sure you have the most current version of plug-ins (such as Flash Player and Java Virtual Machine). If you continue to have problems, contact the Knowledge Link administrator.

I know that I am not meeting minimum requirements and I need to upgrade my technology.

If you are at work and using a Health System owned computer, make a ticket request at the IS Help Desk.

I can view my training fine but I have a question about the content or nature of the training.

You may contact the Knowledge Link administrator who can direct you to the owner of that specific training. If you know that your training is owned by the School of Medicine you may contact them at (215) 573-0693.