FREQUENTLY ASKED QUESTIONS

We recognize that everyone will go through a learning curve to get accustomed to Knowledge Link. For some of the more common questions, we have listed below information to help answer them.

» Trouble Shooting

I completed my Training but it remains in my Incomplete Box?

Your browser settings are not set for an optimal experience within Knowledge Link. Click the links below on step-by-step instructions on how modify your settings. No call to the IS Help Desk for administrative access is necessary to accomplish this task.

• Video Demonstration
• Print Friendly Instructions

I started my Training and I cannot click to the next page?

Your first step is to maximize your window that contains the Training. If your window is not fully maximized then the link to take you to the next page can appear to be hidden. If you have your window already maximized, then check your screen resolution setting. The Training is designed at a particular minimal setting. Click the links below on step-by-step instructions on how to modify your settings. No call to the IS Help Desk for administrative access is necessary to accomplish this task.

• Video Demonstration
• Print Friendly Instructions

How do I take a Course with multiple Lessons?

We have worked hard to integrate the module and assessment of several web based training. We are no longer using the layout of the module and assessment wrapped together as a Package. Now you have one Course. When the Course is launched you will be presented with a Course Menu of multiple Lessons. You have to complete all Lessons in order for the one Course to register as complete.

• Print Friendly Instructions

I have attempted to start my course but when it launches into a new window I get a white blank screen. What's missing?

If the content of your training fails to successfully launch in a new window showing nothing more than a white screen, then the computer you are using does not have the Flash player installed. Please refer to our Minimum Requirements page to proceed with the download of that Plug-in.

I have attempted to start my course but nothing happens, shouldn't it launch into a new window?

If your training fails to successfully launch in a new window, then you might have a Pop-Up Blocker enabled. That functionality (though useful) can prohibit your training from executing properly. You need to find the blocker icon on your browser and disable that functionality before starting your training. If you cannot located a similar icon as pictured, then you may need to look under your Tools menu.

Examples of the Yahoo! Shield Icons

» Definitions

What is Required Training?

Training that appears on your Knowledge Link Home Page as required is assigned based on your job position or School/Center needs.

What is the Catalog?

Catalog is training that is generally available to everyone. See individual courses for specific restrictions. The Catalog will appear under the Catalog link and is listed alphabetically by course title.

» The User Experience

How do I start web-based training?

Click on the Start button to the right of the Training title.

What kind of confirmation will I get?

Once you have enrolled in training, you will see the Training listed in your Enrolled screen. You will also receive a confirmation email.

Can I begin web-based training and return to it later?

• Yes. Be sure to exit training using the Exit button.
  WARNING! You must use the “Exit” button or your training will not be saved.
• The Start button next to your course will allow you to resume your training at any time.

How will I know if I have successfully completed training?

• Web-based training:
  • You will see a completion screen that lets you know that you have completed that training.
  • If there is an assessment for the training then the confirmation will indicate your completion score.
• Instructor-led training:
  • The training instructor will indicate in the system that you have completed the course.
• Once you have finished a training course, that particular training course will no longer appear in the Enrolled Training screen.

What do my Training Record include?

Your Training Records will list any training that you have registered for in Knowledge Link. In addition, any records from previous systems, such as Pathlore, will also be listed.