Pandemic Planning for Knowledge Link Administrators

If you are not currently a Knowledge Link administrator and need access to Knowledge Link to support your school/center in the event of a disruption, please email: help@isc.upenn.edu.

Currently, classes at the University of Pennsylvania will be taught remotely for the duration of the spring semester and remote work is recommended for employees. This guide is intended to help Knowledge Link Administrators and Training Providers prepare for remote work due to COVID-19.

Please visit the University's Coronavirus (COVID-19) Information and Resources website for the latest updates about Penn's planning efforts related to Coronavirus Disease 2019 (COVID-19).

Accessing Knowledge Link Remotely

.       Knowledge Link is available anywhere you can access the internet

.       A high-speed internet connection will work best help@isc.upenn.edu

.       The latest version of Chrome and FireFox are the preferred desktop browsers

.       The "administrative" side of Knowledge Link currently requires "Adobe Flash" to function. Therefore, ADMIN tools are not available on mobile devices (e.g. iOS, Android).

Online Courses

The way you develop, publish, and assign online training in Knowledge Link should not change. If you are a course developer and do not have the Articulate 360 suite on your laptop, please contact your Local Support Provider to have it installed. You can use a trial copy for 60 days. If you would like to purchase a copy of Articulate 360, please email: help@isc.upenn.edu

Instructor-Led/Scheduled Offering Courses

If there is an interruption to University business you may need to move your "Instructor-Led" courses online using a remote teaching tool such as Blue Jeans, Zoom, or Microsoft Teams. For detailed instruction on how to move your "instructor-led" course online, please review this documentation

Support for Administrators

.       In the event of an interruption, please submit all Admin support requests to: help@isc.upenn.edu

.       Requests that support business and mission continuity will be prioritized over enhancements and non-essential configuration changes.